Customer Care Individuals
+ 262 692 66 97 11

Customer Care Professionals
+ 261 32 40 442 15
+ 261 32 51 535 64

Inova@inova-vanille.com

GENERALES CONDITIONS OF SALES ONLINE TO INDIVIDUALS

PREAMBLE

INOVA VANILLE Company is registered with the RCS under number B 00012 of 2014 AHA ANATALAHA Address: LOT C-I 113 SAMBAVA Centre , Sambava 208 Madagascar Mailing address: PO Box 97 208 Sambava, Madagascar Phone: + 261 324 044 215 The site is www.inova-vanille.com VANILLE INOVA property in its entirety, and all rights thereto. Reproduction in whole or in part, is always subject to the authorization of the owners. However, hypertext links to the site are permitted without specific requests.

ABOUT THE COMPANY

INOVA VANILLE is a company that collects, processes, packs and exports VANILLE and VANILLE products throughout the world, without any intermediary.

ACEPTANCE OF OUR TERMS AND CONDITIONS

The customer acknowledges the conditions of sale and accepts them. These terms and conditions govern the contractual relationship between INOVA VANILLE and client.

PRICE FOR INDIVIDUALS

All prices are in Euro and without VAT, the prices include transportation costs of handling, packaging and storage (excluding customs taxes). On delivery the customer agrees to pay all taxes due to the importation of products, customs duty, value added tax and other taxes due under the laws of the country receipt of order.

PRICE FOR PROFESSIONALS

All prices are in Euro and without VAT, prices do not include transportation costs of handling, packaging and storage (excluding customs taxes). On delivery the customer agrees to pay all taxes due to the importation of products, customs duty, value added tax and other taxes due under the laws of the country receipt of order

PAYMENT

The price charged to the customer is the price indicated on the order confirmation sent by INOVA VANILLE. The invoice is payable the day of the order. Payment is via PAYPAL or by bank transfer.

PAYPAL Online lets you adjust in a secure environment. The order validated by the customer will be considered effective until the payment center or bank concerned has given its approval. In case of refusal, the order will be canceled and the customer notified by email.

VALIDATION PROCESS ORDER

Banks of automatic recording systems are considered as proof of the nature, content and date of the order. INOVA VANILLE confirms acceptance of the command to The email address this, we will release. The sale will be concluded only after the receipt of payment. The information stated by the buyer, when taking control commit this: if error in the address of the recipient, the seller can not be held responsible for failure to deliver.

DELIVERY TIME AND MODES OF DELIVERY

After confirming the order, VANILLE INOVE is committed to deliver to its carrier, all items ordered by the purchaser within a period of 7 days. The carrier undertakes to deliver the order to the buyer's address provided by INOVA VANILLE. Delivery will be made by post, letter followed Colissimo or D H L from Reunion. Delivery is made to the recipient, in his absence, another person authorized by the customer. Are considered as force majeure releasing the seller from its obligation to deliver (war, riot, fire, strikes, accidents). The goods always travel at the risk of the recipient. Always check your package upon arrival. You have 48 hours to make possible reserves with the carrier in case of missing or damaged. For reasons of availability, an order can be delivered several times to the customer. The customer only pays for one delivery. If the customer wishes 2 places of delivery, he spent 2 orders, with delivery charges related thereto. In case of temporary out of stock, we inform the customer may at any time abandon its purchase. In this case, we will refund all sums paid.

GUARANTEE

INOVA VANILLE guarantees that all offered products are transported and stored to maintain maximum freshness and hygiene for their keep all the organoleptic qualities.

PRODUCTS

All the products offered by INOVA VANILLE are available and stored on the site of our subsidiary in Reunion.

NATURAL PRODUCTS

INOVA VANILLE guarantee that all products offered on our site are naturally grown without fertilizers or pesticides naturally grown

HYGIENNE PRODUCTS

INOVA VANILLE uses a recognized reliable process from preparation to packaging, based on Regulation EC No 852/2004, and the International Code of Practice recommended by the Codex Alimentarius, General Principles of Food Hygiene (CAC / RPC 1-1969, REV 2003 more before all our export products are inspected by the plant quarantine station stating conform to the regulations of the importing country.

INOVA VANILLE can not be held liable for damages for the deterioration of the goods after shipment or improper use

INOVA VANILLE OBLIGATIONS

- The supply of products comply with the order.
- Implementation of SEO on packaging to identify products.
- SEO batch for traceability.

PACKAGING

Transparent Vaccum bag tickness 70 microns

DISPUTES

It is reminded that in general compliance with the provisions of this contract relating to the contractual guarantee assumes that the claims or disputes will always be received with kindness. Good faith is always presumed in those who took the trouble to explain his situation. In case of dispute, the customer should first contact INOVA VANILLE for an amicable solution. The general conditions of INOVA VANILLE prevail over the general conditions of the importer .On the other hand if no solution is found to the Commercial Antalaha Court shall have sole jurisdiction .

SERVICE CLIENTS :

MONDE
FRANCE et Pays Francophone
Mr ALLARD Bertrand
Mr RAJAONARISAONA Patrick
Téléphone : + 261 324  044 215
Skype : inova140
Mr PINSON Christian
Téléphone : + 262 692 66 97 11
Skype : inova974

COORDONNEES

Siege social
Filiale à La Réunion 
INOVA VANILLE SARL
Lot  C I  113  centre BP :   97
Sambava      208     Madagascar
Téléphone   :   + 261 324 044 215
Skype : inova140
inova@inova-vanille.com
INOVA VANILLE SARL
14 Rue Gervais Barret  BP 40074
97419 La Possession
Téléphone   :   + 262 692 66 97 11
Skype : inova974
inova@inova-vanille.com